Customer Success Team

 
 
 
 
 
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At Perfios, it is not just our innate understanding of analysis technology that has carved a name out for us but also our ability to ease the transformation for our clients. Our Customer Success Team (CST) will hand hold you through the process of integration, pilot, all the way to production and beyond.

Aptly named, we will ensure your journey into the Perfios family is smooth and successful. Divided into 3 functionalities, the team will help you understand the solution, have in-depth discussions with you to understand your specific requirement and deliver the solution to your IT team assisting them in seamless implementation all the way.

1. Engagement – Dedicated to your daily needs, the CST team will be there for you every single day. Every client of ours is assigned a dedicated Engagement Manager who guides you throughout the journey, right from the proof-of-concept stage till go-live and post go-live support.

2. Domain experts – As we provide a whole suite of financial instrument analysis, our Functional Domain SMEs with industry financial experience will closely work with your business teams. Together, they have in-depth discussions to understand every specific requirement and guide you to design and finalize your user journeys, with advice on industry best practices, helping you meet your business goals.

3. Technology – With our easy to plug-in APIs and out-of-shelf products, our Technical Experts can get you up and running in no time. Our expert team will directly work with your client’s IT team for a seamless go-live by providing sample codes, secure data transmission setup and all that is needed for a seamless go-live and ensure hassle-free integration.

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